Distributor Demo Package

Returns & Exchanges

All returns and exchanges are acceptable for the following reasons:

*Product Defect

*Order or Delivery Errors

We will process an exchange after receiving the return item(s).

Please read carefully and follow our Return & Exchanges instructions below:

You must contact us and notify within 24 HOURS OF THE DELIVERY DATE OF YOUR ITEMS.

(The delivery date is based upon the tracking number you have received).

Customer must return the merchandise within 5 business days FROM THE DATE OF RECEIPT. Product(s) must be in their ORIGINAL CONDITION with their ORIGINAL PACKAGING using tracking and signature confirmation. 

We reserve the right to reject products if they are in unacceptable condition.

Please notify us of the tracking number via email.

Please note, if merchandise is returned without prior contact or without an authorization, returned to the wrong address or is not returned within 5 days of the date of receipt, we reserve the right to not offer a refund or an exchange to the customer.

Items which have been ordered, but have been discontinued or are out of stock and unable to be backordered by us will be exchanged for column-climber.com credit only.

Items which cannot be returned or exchanged:

Please note that the following qualifications deem an item ineligible for returns or exchanges:

* Except in the case of product defects, if the item is open or damaged or shows sign of wear and not in original condition.

In the event of circumstances in which we allow an exception to this return policy, a 30% restocking fee will apply.

Shipping charges are nonrefundable except in cases where we have made a shipping error.

Any refunded amount will be credited to your column-climber.com account as STORE CREDIT ONLY.

Return Process

Please feel free to contact us at sales@column-climber.com if you have any questions about the return process.

Policy Changes

We reserve the right to modify its policy statement at any time, without advance notice.