Terms And Conditions Of Use
Column-climber.com strives to provide exceptional customer service with all orders placed. If you have any questions or concerns, please contact us at sales@column-climber.com
NOTE: If you are an authorized reseller, specific terms and conditions of your wholesale purchase agreement will govern, where applicable.
Privacy Policy
We are committed to respecting the privacy of our customers. Please read the following information, which will explain what information we take from you and what it is used for. By purchasing products from column-climber.com ("we", "us", "our") you agree to follow this policy. Strict guidelines are applied to in order to keep your personal information private.
In order to provide a service to clients, we periodically send out special notices and updates via email. At any time you may unsubscribe from our notices by logging into your account and turning off the newsletter feature through the account menu.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of column-climber.com and column climber. The collective work includes works that are licensed to column-climber.com © 2004-2016. Column Climber and column-climber.com are a registered trademark, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing our products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with us or to purchase our products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by us in advance. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Secured Shopping
Protecting your order information is a priority for us. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology and hosting our site in a highly secured environment. Communications between your browser and our secure server encrypts your confidential information during transmission, ensuring that your purchase information stays private and protected.
Ordering & Payment
To make an order, you must register to become a column-climber.com member. This process is quick and easy, and also allows you to receive updated information through email.
During registration, we will ask you for the following information:
- Name
- Shipping/Billing Address
- Email address
- Phone number
- Credit/Debit Card Information
Please Click “log in” icon on the main page and follow the instructions.
We accept payments by secure web checkout with the following credit/debit cards: Visa, Master, American Express and Discovery credit/debit cards. All purchases will appear on your transaction statement as columnclimber.
Shipping & Delivery
NOTE: If you are an authorized reseller, specific terms and conditions of your wholesale purchase agreement will govern, where applicable.
Orders received before 5:00 PM CST will be processed within 48 hours although shipping times may vary. (See "Delivery" for details). If a product is out of stock or back ordered, we will notify the customer via e-mail. We ship by USPS Priority Mail or UPS, which means we provide door-to-door delivery. We do not ship to PO Boxes. APO orders shipped to military personal with APO address is on a case-by-case basis. All orders will come with either a USPS Priority or UPS tracking number.
Orders are processed Monday through Fridays, excluding weekends and holidays. Orders received on weekends, holidays and after 5:00 PM CST will begin processing the next business day.
Order Status & Tracking your order
You can check your order status by logging into your account and checking the order history for more details at any time. Once the order is shipped, a USPS Priority or UPS tracking number will be e-mailed to you. If your order cannot be processed, we will notify you via email.
Please follow the instructions on the email in order to track your package.
If you have any additional shipping inquiries, please do not hesitate to contact us via email at sales@column-climber.com
Returns & Exchanges
All returns and exchanges are acceptable for the following reasons:
*Product Defect
*Order or Delivery Errors
We will process an exchange after receiving the return item(s).
Please read carefully and follow our Return & Exchanges instructions below:
You must contact us and notify within 24 HOURS OF THE DELIVERY DATE OF YOUR ITEMS.
(The delivery date is based upon the tracking number you have received).
Customer must return the merchandise within 5 business days FROM THE DATE OF RECEIPT. Product(s) must be in their ORIGINAL CONDITION with their ORIGINAL PACKAGING using tracking and signature confirmation.
We reserve the right to reject products if they are in unacceptable condition.
Please notify us of the tracking number via email.
Please note, if merchandise is returned without prior contact or without an authorization, returned to the wrong address or is not returned within 5 days of the date of receipt, we reserve the right to not offer a refund or an exchange to the customer.
Items which have been ordered, but have been discontinued or are out of stock and unable to be backordered by us will be exchanged for column-climber.com credit only.
Items which cannot be returned or exchanged:
Please note that the following qualifications deem an item ineligible for returns or exchanges:
* Except in the case of product defects, if the item is open or damaged or shows sign of wear and not in original condition.
In the event of circumstances in which we allow an exception to this return policy, a 30% restocking fee will apply.
Shipping charges are nonrefundable except in cases where we have made a shipping error.
Any refunded amount will be credited to your column-climber.com account as STORE CREDIT ONLY.
Return Process
Please feel free to contact us at sales@column-climber.com if you have any questions about the return process.
Policy Changes
We reserve the right to modify its policy statement at any time, without advance notice.
Pricing and Billing
Do I have to pay sales tax?
We charge sales tax as required by law.
I have a question on my charges.
Click the "My Page / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt or invoice
Click the "My Page / Order Status" link at the top right hand side of our site to print invoices.
When will my credit voucher appear on my account?
Credit vouchers usually take 3-5 business days from the time you/we receive your item(s).
When will my credit card be charged?
Your credit card will be charged at the time your order is processed.
Privacy Policy
We are committed to respecting the privacy of our customers. Please read the following information, which will explain what information we take from you and what it is used for. By purchasing products from us, you agree to follow this policy. Strict guidelines are applied to in order to keep your personal information private.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features or 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include us or our subsidiaries. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may or may not include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 25, 2015.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
Help Section
How do I create an account?
1) Click the "My Page / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Page / Order Status" link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the "My Page / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at sales@column-climber.com within 24 hours of receiving your products.
What is your return policy?
Please see our “Terms & Conditions” for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Page / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Certain delays may apply with orders that ship internationally.